Multi-channel integration
Marketplaces, social media and WhatsApp connect at a single point.
Messages from every channel in one inbox, managed with AI.
WhatsMod gathers your WhatsApp, Instagram, Messenger, Telegram, X and YouTube messages and comments in a single hub. AI classifies, prioritizes and drafts replies, so no customer goes unanswered.
MEET THE PRODUCT
What is WhatsMod?
WhatsMod is an omnichannel communication hub. It gathers messages and comments from 7+ channels, including WhatsApp, Instagram, Messenger, Facebook, Telegram, X and YouTube, in a single inbox; marketplace connections can be added depending on the package; AI classifies and prioritizes messages and drafts replies. Data is processed on-premise or in the cloud.
HOW IT WORKS
WhatsMod step by step.
- 01
Collect
Marketplaces, social media and WhatsApp: every channel merges into a single stream.
- 02
Understand
niji core classifies every message (Order · Return · Question · Shipping) and prioritizes it.
- 03
Reply
AI drafts a reply; it answers automatically where appropriate and hands the rest to the team.
- 04
Measure
Response time, SLA and customer satisfaction in a single panel; where to improve is clear.
WHAT IT DOESKey
Request a demo Key
capabilities.
One unified inbox
Messages from every channel flow into a single inbox without getting mixed up.
AI classification & routing
Every message is tagged and automatically routed to the right team.
Automatic reply drafts
AI produces a ready draft; send it with a single click or edit it.
Quick reply templates
Brand-toned templates for frequent questions, sent with a single key.
Team assignment & SLA
Messages are assigned to agents and SLA times are tracked live.
Customer history
Each customer’s history across all channels is merged into a single card.
Explainable AI
Every tag and reply is linked to the message content it is based on.
Let’s talk about how it adapts to your business.
Let’s evaluate the user structure, integration needs and, if any, options to adapt it to your brand.
QUESTIONS ON YOUR MIND
Before we start.
Which channels does WhatsMod gather in one inbox?+
WhatsApp, Instagram, Messenger, Facebook, Telegram, X and YouTube: messages and post comments are gathered in a single unified inbox. 7+ channels are supported, including Google Business Profile; marketplace connections are added depending on the package. You do not need to switch apps to switch channels.
How does the AI prioritize messages?+
Incoming messages are classified automatically and routed by topic. A priority order is built using urgency and topic information, so critical messages do not get buried at the bottom of the pile.
Are replies sent automatically?+
WhatsMod produces reply drafts; the decision to send stays with you. A human-approval step is standard. Quick reply templates can also be defined for common situations.
Is there team assignment and SLA tracking?+
Yes. Messages can be assigned to team members and response times are tracked against SLA targets. That makes it visible which conversation is waiting on whom and how long it has been open.
Can I see a customer’s past conversations?+
Yes, customer history is gathered in one place. Conversations belonging to the same customer are displayed together even if they came through different channels.
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